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J's Cakes takes enormous pride in every product it offers and strive to deliver them in the best possible condition on the requested delivery date.

While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

J's Cakes is unable to guarantee time of delivery, as this is all subject to the carrier. Most carriers will deliver packages anytime between 8am-11pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness. In some instances due to weather, high package volume (especially during holidays) or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.

J's Cakes is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

J's Cakes does not require a signature for the delivery of its packages.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. J's Cakes is not responsible for delays in transit caused by address modification.

Given the perishable nature of our items, all items on jcakesyum.com are final sale. We are working diligently to provide expedited and fast processing; therefore, there are no returns, refunds or cancellations allowed on any orders that are in processing. For Cancellation Requests on Unshipped Orders we ask that you please provide the request at least 4 business days prior to the earliest estimated delivery date. We do our very best to accommodate requests; however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!

We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests. Everything ships as it was ordered.

If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your earliest estimated delivery date. We do our very best to accommodate requests; however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!

If you reach out with less than 4 business days until your earliest estimated delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!

To avoid a situation like this, please be sure to double check all your order information prior to finalizing your order.

At the moment, we only ship within the mainland United States. We cannot ship to PO Boxes. Unfortunately, at this time we do not ship to Puerto Rico, Hawaii, or Alaska.

J's Cakes products are handmade, packed and shipped specific to that items' needs to ensure the freshest, most delicious food product upon arrival to your door.

You can read the Instructions / Storage section on each product insert to find out whether an item requires prep (i.e., ships frozen and/or defrosting process) or is ready to enjoy upon delivery. If you have additional questions about a specific product, just contact J's Cakes using the CHAT feature button on the bottom right corner of your screen.

J's Cakes is not a wheat, gluten, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.

ALL ITEMS ARE PROCESSED ON EQUIPMENT THAT RUN THE RISK OF CROSS CONTAMINATION FROM THESE COMMON FOOD ALLERGENS.