TERMS AND CONDITIONS
The following terms and conditions apply to orders for baked goods including wedding and custom cakes and other items from J's Cakes/Erus Involo, DBA:
8″ cakes are available with the quickest turnaround. You can place an order at least 48 hours in advance–on popular weekends my baking schedule often fills up! Orders for custom decorated cakes and cupcakes should be placed as far in advance as possible; I do my best to accommodate last-minute custom orders, but I cannot guarantee availability.
REFUNDS & RETURNS
All sales are final, with the exception of custom orders cancelled with sufficient notice (discussed below). In the unlikely event that you are not happy with your order, please let me know as soon as possible so that I can fix any error, and return the uneaten portion within 24 hours. Partial or full refunds are decided on a case-by-case basis, but please note that I do not provide refunds in cases where flavor or texture did not meet a personal preference.
A 50% non-refundable deposit is due at the time of placing any custom order. For all wedding cakes, a final payment is due one (1) month prior to the delivery or pick-up of the wedding/reception date. In the event of cancellation, these monies are forfeit (and cannot be credited toward future purchases). For all other custom cake orders made less than one (1) month in advance, the total amount is due upon pick-up or delivery. In the case of wedding cakes, if final payment is not made by this date, the order is considered canceled.
For wedding cakes, notification of cancellation must be made fourteen (14) or more days prior to the delivery or pick-up date in order to receive a partial refund of monies paid. No refunds or credits will be issued for cancellations made with less than fourteen (14) days notice. For all other custom cake orders, 48 hours notification of cancellation is required. Note that regardless of the cancellation date, the 50% deposit is always non-refundable.
For wedding cakes, the date of your final payment is the final date for any changes of size, style or flavors of the cake. All other custom cake orders are final at the time of deposit. Any changes requested after this date cannot be guaranteed and may be subject to additional rush-order charges based upon time, product availability, complexity of the change.
CAKE & DECOR PREPARATION
My products may come in contact with milk, wheat, nuts, soy, and other allergens. It is your responsibility to notify your guests and hold J's Cakes/Erus Involo, DBA harmless to any allergic reaction. J's Cakes products may contain inedible materials, such as plastic accessories, floral wire, wooden/plastic dowels, etc. I am not responsible for injury or illness due to the ingestion of said materials.
Phone: 901-276-9750/ call or text